Question 1

What does "proctored" actually mean here?

Accepted Answer

During a scored assessment, your camera and screen-share are monitored in real time strictly to detect integrity violations. Recordings are never sold, shared with advertisers, or used beyond scoring that one attempt.

Question 2

What happens if a violation is flagged?

Accepted Answer

The attempt is voided, and repeated violations can suspend your account — so a score HR sees actually means something. Think a flag was wrong? The Contact page gets you to a real person.

Question 3

Can I retake an assessment if I don't pass?

Accepted Answer

Depends on that test's settings — some allow a retake after a cooldown, others don't. It's stated upfront on the assessment's details page, not a surprise after you finish.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Yes, anytime from Settings → Subscription. Cancelling stops future billing only — you keep access for the period already paid, and that charge isn't returned.

Question 5

Do you offer refunds if I change my mind?

Accepted Answer

No — subscription charges are final. If we charge you incorrectly, that's a billing error we'll fix — different from a refund on an intended charge.

Question 6

How are payments processed — do you store my card details?

Accepted Answer

Payments run through Razorpay or Stripe; HireveinAI never stores card details itself. GST invoices generate automatically for every charge.

Question 7

How do verified HR accounts get access to full candidate profiles?

Accepted Answer

Once your company is verified and a candidate applies to your posting, their Unique ID unlocks their full record for you. It's tied to that specific application, not a blanket lookup.

Question 8

Can HireveinAI write my job descriptions for me?

Accepted Answer

Yes — postings support AI-generated JD drafts you edit before publishing, and tests can be AI-generated from a role description too.

Question 9

We're a growing team — does this scale past just hiring?

Accepted Answer

Past hiring, HireveinAI includes a full HRMS layer — onboarding/offboarding, performance reviews, projects, attendance, announcements.

Question 10

Is my data hosted by a third party?

Accepted Answer

No — HireveinAI is self-hosted end to end. No third-party auth providers, file hosts, or analytics brokers sit between you and your data.

Question 11

Who can see my resume and assessment scores?

Accepted Answer

Only verified HR accounts you've applied to, enforced by row-level security in the database itself — not just application code.

Question 12

Can I delete my data?

Accepted Answer

Yes, anytime from account settings. Some records tied to completed applications may be retained by the hiring company for compliance.

Question 13

What's a Unique ID, and do I need one to use HireveinAI?

Accepted Answer

Every job seeker gets a permanent ID like JSK-12345678 the moment they register — it's how your verified profile stays attached to one identity for life. Registration is free, and the ID is created automatically.

Question 14

What's the difference between my public profile and what HR sees?

Accepted Answer

Your Unique ID splits your identity into two views. Verified HR accounts you've applied to see your full record — resume, skills, scores, certificates. Everyone else only sees your public social profile. Row-level security enforces that split at the database level.

Question 15

Can I use HireveinAI without taking a proctored assessment?

Accepted Answer

Yes — browsing jobs, building your profile, and applying don't require a test. Assessments are optional proof that makes your profile stand out to HR teams screening on ability, not just claims.

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